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Online Print Credit FAQs

Where is the website?

The online print top-up website can be found at

You can also access the site by using the Top-up your print credit portlet on the Home page of the Portal, and via the Print Credits link in the mobile app.

• Please note, the website is only available from computers on the university network, or devices connected to eduroam on the university campuses.

What information do I need to pay online?

You will need your University username and password and your debit or credit card.

When is the online system available?

The system is available 24 hours a day, 365 days of the year.

How much print credit can I purchase?

There is a minimum of 拢1 and no maximum amount that you can add to your account, please do not overload your print balance as refunds will not be given.

• Please do not overload your print balance as refunds will not be given.

Will I be charged a fee for making a payment online?

No, you will not be charged any additional fee for using the online service.

What cards are accepted?

Visa / Visa Debit / MasterCard / Visa Electron / Maestro

Which currency is accepted?

All transactions are required in Sterling (Great British Pound).

How do I know if my credit or debit card has been charged?

When your payment is processed successfully the payment service will send a confirmation email to the email address you entered in the cardholder details section. This email contains a unique transaction code for your purchase of print credit called the payment reference number.

You can also check your card statement to determine if the card was charged.

My credit / debit card payment was processed, but my printing account was not credited – what should I do?

Please check that you have received the payment confirmation email and look for the unique payment reference number.  Contact the itservicedesk@greenwich.ac.uk and provide them with the following information: the payment reference number, a description of the problem including any error messages displayed.

The IT Service Desk will also receive 'print failure' notifications directly from the online payment system and may have already updated your print balance.

I have not received a confirmation email even though my card was charged.

Ensure that the email address you are using is the one that you have entered when purchasing your print credit and also check your email account spam folder.

You can log on to the online print service to check your print balance was updated.

The Online system is not accepting my user name and password, what should I do?

You should be using your university log in and password, i.e. AB1234x.

Can I get a refund of my print balance?

• No, refunds will not be given.  Students are advised to not overload their print balance, particularly in the final year of study or close to the end of term.

Can I still pay by cash for print credit?

• No, we are now running a cashless service.

What are the Terms and Conditions?

The Terms and Conditions are available here and it is strongly recommended that you read them before proceeding.

Who should I contact if I have a problem with the online service?

Please contact the IT Service Desk via email at itservicedesk@greenwich.ac.uk or call 020 8331 7555.

Note: Support hours are: 9:00 am to 5:00 pm Monday to Friday (excluding Bank Holidays).